📦 Shipping & Delivery Policy

At Selkrox, we believe your shopping experience should be simple, convenient, and reliable from checkout to delivery. Our team works carefully to prepare your orders and ensure they're on their way to you as smoothly as possible.

⏱️ Order Processing Time

Once your order is placed, our team begins processing and preparing it for shipment.

Please allow 2–3 business days for order processing and production before dispatch.

Processing times may vary during weekends, public holidays, promotional events, or periods of high demand.

🚚 Shipping & Estimated Delivery

🇺🇸 U.S. Orders

Orders within the United States are shipped through trusted carriers such as USPS and FedEx, with an estimated transit time of 7–15 business days after dispatch.

🌎 International Orders

International shipments generally take 7–15 business days, depending on the destination and fulfillment center.

Please remember that delivery estimates may vary due to carrier operations, customs procedures, and local delivery conditions.

⚠️ Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

These circumstances may include natural disasters, severe weather, public holidays, carrier disruptions, high order volumes, or other events beyond our control.

We appreciate your patience and understanding if your package takes longer than anticipated.

🔍 Order Tracking

We provide tracking information for every order.

Once your package has been shipped, you'll receive an email containing your tracking details. You can also visit the Track Your Order page on our website to follow your shipment.

Please allow some time for tracking updates to appear after dispatch.

❌ Order Cancellations

Need to cancel your order? You can request a cancellation within 24 hours of placing your order without a cancellation penalty.

Please email us at support@selkrox.com with the subject line "CANCEL MY ORDER" and include your order number.

Once an order has entered processing or shipment, cancellation may no longer be possible.

🏡 Incorrect Shipping Address

If you've entered an incorrect shipping address, please contact us immediately.

We can attempt to correct your address within 24 hours of order placement. Once an order has been shipped, address changes may no longer be possible.

To avoid delivery issues, please double-check your shipping information before completing checkout.

📦 Delivery Attempts

Our shipping carriers typically make up to two delivery attempts before returning an undelivered package to the sender.

Please ensure your delivery details are accurate and that someone is available to receive the package when necessary.

💔 Damaged or Defective Items

We want every Selkrox order to reach you in satisfactory condition. If your product arrives damaged or defective, please contact our support team.

Email: support@selkrox.com

Please include your order number and clear photographs of the damaged product so our team can review the issue and assist you with a replacement at no additional cost, where applicable.

💬 Questions or Need Assistance?

If you have any questions about your order, shipping status, tracking information, or delivery, our support team is happy to help.

Email: support@selkrox.com

We aim to respond to inquiries within 24 hours and provide helpful assistance whenever you need it.

Thank you for choosing Selkrox. We appreciate your trust and are committed to making your shopping experience smooth, dependable, and enjoyable.